Hear Always - product repair

Hear Always is a partnership between Cochlear Americas and clinics to provide direct technical support for external equipment, accessories and assistive listening needs. 

For cochlear implant users who have equipment in need of repair, Hear Always will obtain the mapping information from the cochlear implant center and ship a fully programmed replacement to the patient.

Hear Always 1(800) 483-3123
You can call Hear Always for assistance with troubleshooting or device questions.

Email: Hear.Always@cochlear.com

Frequently Used Cochlear™ Phone Numbers

Cochlear Main Number - 800 523 5798

Clinic Customer Service - 877 883 3101
A dedicated team for clinics in your region to provide all your customer service needs.

Recipient Customer Service - 800 523 5798
A team committed to meeting all of your customer service needs.

Hear Always - 800 483 3123
You can call Hear Always for assistance with troubleshooting or device questions.

OMS Insurance Support - 800 633 4667 option 4
You can call for free assistance with insurance reimbursement questions.

More information: Cochlear Customer Service