Troubleshooting for Nucleus Sound Processors

Nucleus Sound Processors are powerful and built to withstand daily use in a wide range of environments.  From time to time you may experience intermittent sound, or no sound due to battery life, excessive moisture or natural wear and tear on the external components.

Use these products to help you troubleshoot your cochlear implant processor.

Each day, before you turn the processor on, check that the cable is properly connected to the processor and not broken or cracked; mode setting (at the base of the processor) is the setting you want; the program location, sensitivity or volume control level is as recommended by your clinician; and the transmitting coil is in place on your head.

Each day, before you turn the processor on, check that the cable is properly connected to the processor and not broken or cracked; the sensitivity or volume control level is as recommended by your clinician; and the transmitting coil is in place.

Each night, after you turn the processor off, remove the batteries, and store the speech processor overnight with the drying aid. Moisture or humidity may cause cut-outs or failures.

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Each day, before you turn the processor on, check that the cable is properly connected to the processor and not broken or cracked; the sensitivity or volume control level is as recommended by your clinician; and the transmitting coil is in place.

Each night, after you turn the processor off, remove the batteries, and store the speech processor overnight with the drying aid. Moisture or humidity may cause cut-outs or failures.

Each day, before you turn the processor on, check that the cable is properly connected to the processor and not broken or cracked; the sensitivity or volume control level is as recommended by your clinician; and the transmitting coil is in place.

Each night, after you turn the processor off, remove the batteries, and store the speech processor overnight with the drying aid. Moisture or humidity may cause cut-outs or failures.

Offering ways to uncover problems

Signal Check: For checking signals

Here’s a little wand you should always have on hand for troubleshooting problems. It verifies that your processor’s transmitting coil is sending a signal across your skin, to the implant. If the signal going to your implant ever cuts in and out, or disappears completely, simply place the Signal Check over the coil. Make sure the processor is switched on. If the red light lights up, you’ll know the coil is working.