Service Agreements

If you have ever worried about your sound processor not working after your warranty expires, a Cochlear Service Agreement may be the answer. Cochlear understands that being without sound is frustrating for our recipients and that is why we offer service agreement coverage - so that you can have the best possible assurance of uninterrupted hearing. With several options to choose from, you’re sure to find the plan that’s right for your hearing lifestyle. Now it’s even easier to purchase a Service Agreement.

NEW! Cochlear Service Agreements are now available for purchase online!

Service Agreement Plans Brochure
Service Agreement Terms and Conditions

Why would I need a Service Agreement?

If your processor malfunctions after your warranty period has expired, you may be faced with equipment repair fees. Cochlear’s Service Agreements protect your external system and free you from worry about problems like unexpected repairs, loss or theft of your external system and remembering to order batteries and other supplies.

And now with our service agreement plan options, you have more choices on the level of protection you can get for your external system. If you’re the parent of a recipient, you already know that kids can be hard on their external equipment. Service agreements can provide a little extra piece of mind when it comes to additional repair fees.

Your service agreement acts like insurance for your external system because repairs are covered and the cost of the agreement can be planned into your budget in advance. Having a service agreement allows you to protect your investment and support your hearing lifestyle.

What is covered under a Service Agreement?

• Repair/replacement of device upon mechanical failure
• New loss and theft coverage
• Platinum level offers 24 months of service coverage plus one new processor with immediate two-year standard warranty

Am I eligible for a Service Agreement?

All recipients in the U.S. and Canada are eligible for these service agreement plans, except those who have insurance coverage through a federal or state insurance program (e.g., Medicare, Medicaid, VA, Tri-Care). In this instance, you should not purchase a service agreement as the scope of your coverage through your current program covers most, if not all of, these services. If you are a Medicare beneficiary and aren’t sure if your repairs are covered, please call Cochlear’s reimbursement department at 1-800-633-4667.

What external equipment can I cover with a Service Agreement?

Cochlear Baha BP100 Sound Processor
Cochlear Baha Intenso
Cochlear Baha Cordelle II

When can I purchase my Service Agreement?

A service agreement can now be purchased for any eligible external system that is approaching warranty expiration*. If your system is approaching warranty expiration, a service agreement form will be mailed to you 60 and 30 days prior to the expiration date. If you’re not sure if you are under warranty, please call Customer Service at 1-800-523-5798 and we can help you determine the status of your current external equipment.

*If your warranty expires you have a 60 day grace period in which to purchase a service agreement.

What are the Service Agreement options and pricing?

There are two 12-month plans to choose from, plus a 24 month advance processor purchase option. The three plan options offer different levels of coverage, ranging from basic repair/replacement services to a worry-free Complete Care Plan.

Silver Coverage includes

• 12 months of service
• Repair/replacement of device upon mechanical failure

The Silver Service Agreement plan provides you with fast, expert repairs by Cochlear’s own, trained technicians. With this plan you can be assured that when your sound processor isn’t working properly you’ll receive fast and responsive repair or replacement service with free shipping so that hearing interruptions are minimized.

Gold Coverage includes

• 12 months of service
• Repair/replacement of device upon mechanical failure
• Loss and theft coverage for the 12 month agreement period*

The Gold Service Agreement plan expands Cochlear’s coverage options to offer you more choices and extra peace of mind. Our new loss and theft coverage allows you to purchase complete protection for your sound processor — all in one convenient place. If it’s lost, stolen, or just simply isn’t working properly, you can relax because you’re covered.

Platinum Coverage includes

• 24 months of service
• Repair/replacement of device upon mechanical failure
• Loss or theft coverage for the 24 month agreement period*
• One new processor after 24 months **

The Platinum Service Agreement plan provides the convenience of a service agreement on your existing sound processor now, and the benefit of receiving the latest processor technology with a new processor warranty in two years**.

The Platinum plan offers two years of coverage under the Gold Level plan. At the end of the coverage period, you will receive one new sound processor of the newest technology available. If you select the monthly payment program option, all 24 monthly payments must be received before the replacement processor will be shipped to you.

It’s easy to keep yourself protected with Cochlear’s Baha Service Agreements. Simply select the plan that works for you and visit the Cochlear Store to place your order. If you need more information, we’re here to answer your questions about existing equipment coverage, plan features, payment options and more. Give us a call at 1-800-523-5798 (V/TTY) or email us at serviceagreement@cochlear.com.

* Loss and theft coverage is limited to one claim per three year period. Claims will be honored only if a current service agreement is in place. All claims require a claim form to be filled out by recipient’s audiologist and all claims must be substantiated with a police report or sworn statement explaining the theft or loss in case a police report is unobtainable.
**Monthly payment based on 24 months. All payments must be received before the replacement processor will be shipped.